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Higher level operations support that helps you streamline, systemise, and scale 

…all whilst sipping a cocktail poolside, if that’s your vibe.

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You’ve got some HUGE things on the horizon, but growth doesn’t have to = growing pains

If you need to…

  • improve your tools, software and automations (or introduce them – no shade!)

  • track your all-important business data, so you can make decisions based on evidence as well as vibes

  • coordinate, restructure, or expand your team

  • optimise your client experience so it matches your expertise

  • identify bottlenecks and implement new ways of working

…then we need to chat.

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Your business demands are increasing, but that doesn’t mean the demands on you have to do the same. 

With Mary as your CPD-Accredited Operations Manager, you can step away from the day-to-day and focus on growth and creativity (or even taking proper time off, which isn’t just allowed but actively encouraged! Send us a picture from the sunshine, please…)

You’ll be safe in the knowledge that whilst you get big-picture, Mary’s getting granular, ensuring that your business’ backend is ready for anything and everything.

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Operations support that will become your ride-or-die

The areas we focus on and the support we provide will depend on your specific needs, so every Operations package is bespoke.  As your Operations manager, Mary can look at the overall structure of your business, how things flow, where inefficiencies are, and how to create scalable systems that free up your time.

You don’t have to know which of these areas you need us to focus on, because sometimes trying to work that out can be part of the problem. Instead, we’ll ask you about where you are right now, where you’d like to be, and how we can help make that happen — and we’ll go from there.

CREATE.

PLAN.

MANAGE.

ORGANISE.

CREATE. PLAN. MANAGE. ORGANISE.

Wanna chat All Things Operations? 

Book a call with us

What’s the difference between Virtual Assistance and Operations Management work?

Whilst Virtual Assistant work focuses on day to day tasks and admin execution, Operations management looks at big picture strategy and systems:

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Virtual
Assistance

💫 Writing social media captions

💫 Replying to emails

💫 File organisation

💫 Calendar syncing

💫 Tracking data

…and more

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Operations
Management

💫 Supporting you through the hiring process, and optimising your team structure

💫 Automating integral processes

💫 Ensuring everything is in place for launches and delivery

💫 Identifying spaces for streamlining and improvement

💫 Recording and interpreting your current data to help you make the right decisions

…and more

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The good thing is, unlike Troy Bolton, you don’t have to pick between basketball and the school musical. You can shoot your shot and sing your heart out with our plug in team option where we’ll be your Ops Right Hand woman and provide the VAs too.

  • Client loving

    Mary and her team have completely transformed my business with new systems, processes and creativity over the last 12 months to keep me organized and productive when I felt like I was drowning. Working with Yay has freed me up to focus on the work I'm best at. Mary always approached a problem creatively and no request is too much trouble - even finding and booking a removal company when I moved house!

    Lois Bennett: Avery Content

  • Client loving

    Mary has been able to put structure into my business and has improved internal communication so it flows better between team members by implementing Slack and Asana. I would absolutely recommend YAY’s services because you're super organised, very professional, and totally get the demands on a small business owners' time. 

    I’ve been working closely with Mary across our systems and processes and it feels great to start to be able to hand off some of the day to day workings of the business to somebody else instead of feeling like it's all down to me all the time!

    Catherine Erdly - The Resilient Retail Club

  • Client loving

    Friendly and professional service. Ran a survey of volunteer staff and collated findings on our behalf...they also created content at a festival for us for Tik-Tok/SM - always available for advice. Thank you.

    Sandy Reid: Festaff

  • Client loving

    Mary is awesome - I really value her support and appreciate she always thinks a few steps ahead. It is never "I've completed ABC, there you go", it is always "I've completed ABC, and thought you might want to know DE and F are on their way and this is how you could tackle them". Absolutely priceless. If you want expert support Mary is your lady! She has saved me so many more hours than I could have hoped for.

    Lisa Edwards: The Edwards Company

  • Client loving

    Mary and her team have proven to be invaluable as my business has started to scale. They're trustworthy, they're fast, and they produce work that I know I can rely on. I've worked with Mary for almost 3 years now and she has been a great partner to work with. Highly recommend working with team YAY! 

    Grace Wilkins: The Organic Collective